The Art of Shaving: FAQs
THE ART OF SHAVING:
FREQUENTLY ASKED QUESTIONS
Q: Why didn’t my gift card arrive with the rest of my order?
A: Our products and gift cards are shipped from different locations. But you won’t have to wait long. Gift cards are typically sent within 2–3 business days of the main shipment.
Q: My gift card was lost or stolen. Will you replace it?
A: We’re sorry, but we do not replace lost or stolen gift cards.
Q: How can I check my gift card balance?
A: It’s quick and easy to check your balance on our website. All you need is your card number and PIN.
Q: I think my heated razor is broken. How can I have it repaired?
A: We’re sorry to hear that. Contact us. We’ll be happy to help.
Q: How do you use my personal information?
A: Please check out our Privacy Notice for all the details.
Q: How can I check my order status?
A: You can check your order status online. All you need is your order number and email address. And once your order ships, you’ll get a shipping notification email with tracking information.
Q: What payment methods can I use to place an order?
A: You can use Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Discover, Diners Club, and gift cards. We don’t accept international credit cards for online purchases.
Q: When can I expect my order?
A: We process orders Monday–Friday, excluding U.S. federal holidays. If you’re placing a next-day order, you need to submit it no later than 1:00 p.m. ET. If you place your order later, we’ll process it the next business day. We process weekend orders the following Monday, unless that Monday is a federal U.S. holiday.
Once your order ships, you’ll receive a shipping confirmation email with a tracking number. Standard delivery is through USPS. Expedited delivery is through UPS.
Standard delivery takes 5–8 business days. Delivery to some remote addresses may require up to 2 additional days.
Second-day delivery takes 2 business days. Some locations in Alaska, Hawaii, and remote areas may require additional transit time. Orders are typically delivered by the end of the second business day after leaving our facility.
Next-day delivery takes 1 business day. This service is only available to addresses within the 48 contiguous states and to limited addresses in Alaska and Hawaii. Orders are typically delivered by 3:00 p.m. local time the next business day after leaving our facility.
Q: Why is my phone number required?
A: We need your phone number in case we need to contact you about your order. We do not use it for solicitations.
Q: Why is my date of birth required?
A: We need to make sure you’re legally allowed to make an online purchase. In most of the U.S., you need to be 18. In Alabama and Nebraska, you need to be 19. And in Mississippi, you need to be 21.
Q: What should I do if I’m having trouble placing an order?
A: We’re sorry you’re having trouble. Please contact us for help.
Q: What should I do if I couldn’t complete the checkout process?
A: We’re sorry you’re having trouble. Please contact us for help.
Q: Why are prices different now than when I made my purchase?
A: Prices and product availability are subject to change without notice. Search or browse our website product pages for the latest information.
Q: Why was my credit card authorized for more than the purchase amount?
A: Don’t worry! The pending transaction is a pre-authorization, not an actual charge. You’ll only be charged once your order ships. If you have any other questions, please contact us.
Q: What is your return policy?
A: You can return items you purchased from our website, according to our return policy outlined below. Please contact us so we can help you with your return.
Return policy: If you received a damaged, defective, or incorrect item from us, you won’t have to pay return shipping charges, restocking fees, or other fees in connection with the return. You must return all items in their original packaging with all accessories within 30 days of the date we shipped the item to you.
Other returns: If you aren’t satisfied with your order, please contact us within 30 days of delivery to find out if it’s eligible for a return. We require preauthorization for all returns and exchanges. You must return items in their original, unopened packaging with all accessories.
Q: What is the replenishment service?
A: Our replenishment service is a subscription to get your favorite products delivered to your door on your schedule.
Q: How do I join the replenishment service?
A: Joining is easy. When you’re browsing a product page, just choose the replenishment option, select your preferred shipment frequency, and then check out as normal. If you’re in a retail location, please speak with any of our shave consultants.
Q: When does my replenishment service end?
A: We’ll keep sending you deliveries as long as the product is available or until you cancel your subscription.
Q: How will I be charged for the replenishment service?
A: We will automatically charge the card on file with each shipment.
Q: Is there a minimum term or minimum purchase obligation for the replenishment service?
A: No, you can order as much or as little as you want.
Q: What are the advantages of signing up for the replenishment service?
A: First of all, it’s convenient. Plus, you’ll get free shipping and up to 20% off your replenishment order when items are shipped together.
• 1 item = 5% off your replenishment order
• 2 items = 10% off
• 3 items = 15% off
• 4 items = 20% off
Q: Why does the website say the product I want is out of stock? Was it discontinued?
A: Our popular products can sell out quickly, so it may just be temporarily unavailable. You can contact us and we’ll check for you.
Q: What should I do if I think my shipment is lost?
A: We’re so sorry for this inconvenience. Please contact us for help with your shipment.
Q: What should I do if my shipment arrived damaged?
A: We’re so sorry for this inconvenience. Please contact us for help with your shipment.
Q: What shipping methods are available and what are the rates?
A: We offer these shipping options: Standard delivery (5–8 business days): $5.00 Second-day delivery (2 business days): $15.00 Next-day delivery (1 business day): $20.00 Please note that gift cards are shipped separately from orders.
It’s important to know that orders leave our facility after your credit card has been approved and any necessary verifications have been completed. For an order to be shipped the same day, it must be submitted, approved, and verified by 1:30 p.m. EST. We ship orders Monday–Friday, excluding holidays.
Q: What is your restricted hazardous item shipping policy?
A: Some of our items—like aerosols and alcohol-based products—are considered hazardous materials. The U.S. Department of Transportation requires us to ship them by ground transportation. We’re also unable to ship these items to APO/FPO/DPO addresses, P.O. boxes, Alaska, or Hawaii.
Q: What are your shipping options for military addresses (APO/FPO/DPO) and P.O. boxes?
A: We send these orders using standard ground shipping. We cannot ship gift cards or hazardous materials like aerosols or alcohol-based products to these addresses.
Q: Do you have a corporate gifting program?
A: Yes. You can use our corporate gifting program to show appreciation to your employees, celebrate milestones, and build important business relationships. We’ll work with you to curate gifts within your budget. Please contact us to get started.
Q: Do you offer a military discount?
A: Yes, we offer a 10% discount to all active and retired military personnel. Please contact us so we can set you up for this discount.
Q: Can I get free shipping on gift cards?
A: No, we’re sorry. Free shipping offers don’t apply to physical gift cards.
Q: How do I unsubscribe from promotional emails?
A: It’s easy to unsubscribe. Just click the Unsubscribe link at the bottom of the email.
