Q: How is social distancing practiced at The Art of Shaving locations?
A: We have limited occupancy in every store according to state and local requirements. We will have a dedicated team member at the door of each store monitoring the flow of traffic to ensure we stay as socially distanced as possible during each client interaction. Please try to remain 6 feet away from all people in store while shopping. We have signs displayed throughout stores as a reminder.
Q: Will I have to wait in line?
A: Depending on current store capacity, you may have a small wait to enter the store. Barber Spa clients with appointments will be escorted into the store prior to the time of appointment.
Q: Will I have to wear a mask when I visit The Art of Shaving stores?
A: Yes. Face coverings are required for all customers and team members in our stores. We care about your safety and the safety of our team members. Please protect our people and yourself by properly covering both your nose and mouth while in store. Our team is seeing many people per day and we ask you to respect this simple act to protect them as they keep the store open and running during this time.
Barber Spa clients must follow all state and local requirements pertaining to masks in the Barber Spa. The store team can speak to you about specific store protocols when you call for your appointment.
Q: Will you be accepting any walk-in clients for Barber Spa?
A: No. At this time, our Barber Spa is appointment only. We have limited the capacity of the Barber Spa according to state and local requirements. We can only admit booked clients to the Barber Spa. We will not be able to have family members or friends inside the Barber Spa during services. Barber Spa clients must follow all state and local requirements pertaining to masks and cleanliness in the Barber Spa. The store team can speak to you about specific store protocols when you call to book your appointment.
Q: What protocols are you following to keep The Art of Shaving locations clean?
A: All high-touch surfaces will be cleaned and disinfected multiple times daily. Certain areas such as the cash wrap and door handles will be cleaned and disinfected hourly. We will additionally be disinfecting all pin pads after each customer interaction.
Our Barber Spa stations are fully disinfected after each client in accordance with state and local requirements.
Q: Will I be able to browse? Test products?
A: You can shop and browse during your time in store. A consultant will be available to answer any product questions you may have during your visit. We are not able to perform product demonstrations at this time. Testers are available if allowed by state and local requirements. Please speak to your store team about their specific rules. We ask that you do not touch any products while in store at this time and have a team member assist you with grabbing anything from the shelves. This helps us minimize the contact with several products and in turn properly clean and disinfect as needed.
Q: Will I need to submit to a health check prior to entering store?
A: No. While we will not be performing health checks directly on clients, we ask that you do not enter the store if you have a fever of 100.4 or higher, are experiencing any COVID-19 symptoms, have had a positive COVID-19 test within 14 days or have come in close or proximate contact with anyone with confirmed or suspected COVID-19. Additionally, some states require you to quarantine if you have travelled from any state with a high COVID-19 infection rate. For the safety of our store team and customers, we ask that you do not enter the store prior to the completion of this quarantine.
Q: Can I return or exchange my product at my local store?
A: Yes, you may return any product purchased in store to any one of our currently open locations. All regular return policies apply. For online orders, please contact our Global Consumer Service team at 1-800-493-2212 or use the contact form here (https://theartofshaving.com/contact-us). They will be able to process your return request and help with shipping the merchandise for return and refund.
Q: I have a product return from a store that is no longer open, what can I do?
A: We are happy to help assist you with your return. Please contact our Global Consumer Service team at 1-800-493-2212 or use the contact form here (https://theartofshaving.com/contact-us). They will be able to assist with next steps on processing your return.