Frequently Asked Questions

We're sorry to hear that! Click here to get in touch with our Customer Service team. We'll be happy to help.

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We're glad you asked! You can place an order right here, at www.theartofshaving.com. We'll send you an email confirming your order with your order number so you can keep track. Or if you prefer to order by phone, give us a call at 1-800-493-2212 and we'll happily place the order for you. Our consumer care team is available Monday-Friday 9am-6:00pm EST.

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Please click here to check your order status. Once your order ships, you will receive a shipping notification email that includes tracking information.

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We accept Visa, MasterCard, American Express, Discover, Diners Club, and Gift Cards. Unfortunately, we are unable to accept international credit cards for online purchases.

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We process orders Monday-Friday, excluding US federal holidays. A credit card authorization is taken at the time the order is submitted but you are not charged for the order until it is shipped. Next-Day Ship orders must be submitted and authorized no later than 1:00 pm EST in order to be shipped next day. Orders placed after 1:00 pm EST will be processed the following business day. Orders placed on Saturday or Sunday will be processed on Monday, unless that Monday is a federal US holiday.

• Once your order ships, you will receive a shipping confirmation email that includes a tracking number. Standard Delivery is provided by USPS. Expedited delivery is provided by UPS.

Standard Delivery: 5-8 Business Days

• This option is not available to Alaska or Hawaii. Delivery to some remote addresses may require up to 2 additional days.

Second Day: 2 Business Days

• Some locations in Alaska, Hawaii and remote areas may require additional transit time. Orders are typically delivered by the end of the second business day after leaving our facility.

Next Day: 1 Business Day

• This service is only available to addresses within the 48 contiguous states and to limited address in Alaska and Hawaii. Orders are typically delivered by the 3:00 pm (local time) the next business day after leaving our facility.

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We need your phone number in case we need to contact you about your order. We do not use it for any solicitations.

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We need to make sure you're legally allowed to make an online purchase. In most of the US, you need to be 18, in Alabama and Nebraska you need to be 19, and in Mississippi you've got to wait until you're 21 to buy from us - but what a 21st birthday that will be!

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We're sorry you're having trouble! Please contact us so we can help. We're available by phone (1-800-493-2212) or chat, Monday - Friday, 9:00am - 6:00pm EST.

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We're sorry you're having trouble! Please contact us so we can help. We're available by phone (1-800-493-2212) or chat, Monday - Friday, 9:00am - 6:00pm EST.

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We offer these shipping options:

Standard Delivery (5-8 business days) - $5.00

UPS Second Day (2 business days) - $15.00

UPS Next Day (1 business day) - $20.00

Gift Cards are shipped separately from orders via FedEx Overnight.

It's important to know that orders leave our facility after your credit card has been approved and any necessary verifications have been completed. For an order to be shipped the same day, orders must be submitted and any approvals or verifications must be completed no later than 1:00 pm EST. We ship orders Monday-Friday, excluding holidays.

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Certain items we carry are considered hazardous materials (such as aerosols and alcohol-based products), and are required by the U.S. Department of Transportation to be shipped by ground transportation only. Due to air transportation regulations and restrictions, any orders containing these items must be shipped using Standard Shipping ground delivery, and are unable to be shipped to APO/FPO/DPO addresses, P.O. boxes, Alaska, or Hawaii.

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For military addresses (APO/FPO/DPO) or P.O. boxes, your order will ship using standard ground shipping. We cannot ship gift cards or hazardous materials (i.e., aerosols, alcohol-based products).

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Oh no! Please contact us so we can help. We're available by phone (1-800-493-2212) or chat, Monday - Friday, 9:00am - 6:00pm EST.

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We're so sorry that happened! Please contact us so we can help. We're available by phone (1-800-493-2212) or chat, Monday - Friday, 9:00am - 6:00pm EST. We'll take care of that for you.

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Yes! Companies large and small use The Art of Shaving for corporate gifting to show appreciation to their employees, celebrate milestones, and build important business relationships. We'll work with you to curate gifts within your budget. Please contact us - we're available by phone (1-800-493-2212) or chat, Monday - Friday, 9:00am - 6:00pm EST.

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Yes! We offer a 10% discount to all active and retired military personnel. Please contact us so that we can obtain the necessary information to set you up for this discount - we're available by phone (1-800-493-2212) or chat, Monday - Friday, 9:00am - 6:00pm EST.

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No, sorry! Physical gift cards don't combine with our free shipping offers.

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All prices and availability of products are subject to change without notice. We make every effort to provide you the most accurate, up-to-the-minute information on pricing and availability.

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Don't worry! The pending transaction is a pre-authorization, not an actual charge. You will only be charged once the order ships. If you have any further questions, please contact us so we can help. We're available by phone (1-800-493-2212) or chat, Monday - Friday, 9:00am - 6:00pm EST.

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We want to ensure your complete satisfaction and we will happily accept returns in accordance with the following Return Policy, outlined below. To return an item, you must have purchased it from www.theartofshaving.com. Please contact us so we can help you process your return. We're available by phone(1-800-493-2212) or chat, Monday - Friday, 9:00am - 6:00pm EST.

RETURN POLICY

Defective, damaged, or incorrect items: If you received a damaged, defective or incorrect item from us, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. All items must be returned in original packaging, with all accessories within 30 days of the date upon which we provided the item to the carrier for shipment to you.

Other returns:

If you are not satisfied with your order, please contact us within 30 days of delivery to inquire about whether you are eligible for a return. All returns and exchanges must be preauthorized.. Items must be returned to us, unopened and in original packaging, with all accessories.

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It's easy to unsubscribe! Just go to the bottom of our emails and click the Unsubscribe link found in the bottom footer of the email.

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Forgot your password? No problem! To request a password reset email, click "forgot password?" on the login page.

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Please check out our Privacy Notice, we've got all the details there.

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Go to Address Book in your account. If you need to update your address click the "Edit" link on the address and make the needed changes. To change an address for an existing subscription, click the "Go To My Subscriptions" link.

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Go to Payment Settings in your account. If you need to update your card click the "Edit" link on the Default Card. If you need to add a new card, click the "Add Credit Card" button to add the new card first, then delete you can make it the new default card.

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Our Replenishment Service is a subscription to get your favorite products delivered to your door on your schedule. Pretty great, right?

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Joining is easy! When you're browsing a product page, just choose the Replenishment option, select your preferred shipment frequency and then check out as normal. If you're in a retail location, please speak with any one of our shave consultants.

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We'll keep sending you deliveries as long as the product is available or you cancel your subscription.

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Skip, change, or cancel your Replenishment Service at any time. Just go to "My Account" and go to your "Replenishment Services" section. If you wish to cancel an item, you must first Pause the next order and then you can cancel it entirely from the subscription using the "Cancel" link.

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We will automatically charge the card on file with each shipment.

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No! You can get as much or as little as you want.

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Besides the convenience? Yes! We'll give you free shipping and up to 20% off your Replenishment order when items are shipped together. 1 item saves you 5% off your replenishment order, 2 items 10%, 3 items 15%, and 4 items 20%.

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Our popular products can sell out quickly, so it may just be temporarily unavailable. You can contact us to check. We're available by phone (1-800-493-2212) or chat, Monday - Friday, 9:00am - 6:00pm EST.

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Gift Cards are fulfilled by a different center than our other products. But you won't have to wait long - gift Cards are typically sent within 2-3 business days of the main shipment.

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Sorry, we do not replace lost or stolen gift cards.

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Head over to https://theartofshaving.com/giftcard-balance, or you can call us to check your balance for you! We're available by phone (1-800-493-2212) or chat, Monday - Friday, 9:00am - 6:00pm EST.

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Yes! Learn more at https://theartofshaving.com/stores-find.html

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